🔁 Returns & Refunds Policy
We want you to be completely satisfied with your purchase of The Fuel Angel.
If you’re not 100% happy for any reason, we make returns simple and straightforward.
30-Day Money-Back Guarantee
You can return your Fuel Angel within 30 days of delivery for a full refund or exchange — no questions asked.
We only ask that the product be returned in its original condition, with all packaging and accessories included.
How to Start a Return
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Email our customer support team at support@thefuelangel.com with your order number.
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We’ll reply within 1 business day with return instructions and a return authorisation number.
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Pack your item securely and ship it to our UK return address (provided in the email).
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Once received and inspected, we’ll issue your refund or replacement.
Please note: Return postage is the responsibility of the customer unless the product is faulty or damaged upon arrival.
Refunds
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Approved refunds are processed to your original payment method within 3–5 business days of receiving your return.
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You’ll receive a confirmation email once your refund has been issued.
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Shipping fees (if any were charged) are non-refundable unless the return is due to an error on our part.
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Damaged or Defective Items
If your Fuel Angel arrives damaged or defective, please contact us immediately at support@thefuelangel.com with your order number and photos.
We’ll arrange a free replacement or full refund, whichever you prefer.
Warranty
All Fuel Angel devices come with a 12-month manufacturer’s warranty covering manufacturing defects and workmanship.
If your device develops a fault within this period, contact us and we’ll repair or replace it free of charge.
Exchanges
If you need a different model or wish to exchange your item, please contact our support team.
We’ll guide you through the quick and easy exchange process.
Return Address
All returns should be sent to our UK fulfilment centre (exact address will be provided once your return is approved).
Please include your name, order number, and return authorisation number inside the package.
Need Help?
Our customer service team is here to help.
📧 Email: support@thefuelangel.com
🕐 Response Time: Within 24 hours, Monday–Friday